Technical issues

We would like to apologise once again for some of the technical problems people have been experiencing when viewing the web cam.  The problem with the sound is being treated as a top priority and we have an engineer coming to Loch of the Lowes today to identify the cause of the issue.  We are doing everything we possibly can to restore sound as soon as possible. 

We are also aware that there have been difficulties with the quality of the picture streamed to our website.  One of these related to the image being darkened, but this problem has now been fixed.  A number of other problems relating to the HD camera have also been resolved.  You can now view live streaming on our website from the HD camera between 9 am and 5 pm (camera 1).  The infra-red security camera will stream between the hours of 5 pm and 9 am (camera 2).  The security camera is not an HD camera but it does allow night vision at a lower resolution.

Despite having fixed a number of these issues, we are also aware that the quality of the image seems to be slightly lower than the one we were able to provide last year.  We are continuing to investigate why this is the case.  Finally, a number of people have commented on the fact that it is not possible to view the webcams as a separate pop-up window.  To solve this problem all you need to do is open your browser, visit the webcam page, then make the screen smaller by clicking on the symbol just to the left of the cross in the top right-hand corner of your screen.  Once you have done this, you can adjust the size of the browser (e.g. internet explorer) to whatever size you prefer by dragging the sizes of the window.  If you then want to visit other websites, you simply need to open your browser again separately. 

We thank you for your patience.  We are all very excited by the return of our osprey.

Preface

We would like to apologise once again for some of the technical problems people have been experiencing when viewing the web cam.  The problem with the sound is being treated …

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